Mirage Colombo

We booked 3 nights. Confirmed with the manager twice. First night via booking.com partner. Check in was on 5th 2pm. We reached the hotel by on the 6th 1.30am. When we check in we were given two single beds instead of large double bed booked in. The fridge was not working for us to put the chocolates that we brought for gifts. Till 3am we were up tired asking them to change our room for us to relax after the long flight. Nothing happened. First time in my life time we were forced to sleep in a single bed in 40 years. Sorry I am not used to it. Ended up in sleepless night. Then we were ask to contact on the 6th morning. Hang around couple of hours at the counter. The managing director showed up and he was very helpful but said there is no rooms available. I have made my daughter to book this hotel from another one from the 6th. At the end the manager said that he will make sure that we will be given both rooms with Large double bed by 1pm. We went out and the receptionist at that time was very helpful and they gave the rooms that we booked. The staff are good. Some thing wrong in their system really bad. Get the booking for something else and given a room different and we haven’t use the room on the first night didn’t open the bag even for moving to the correct booked room . We get upset because they said that there is no availability of our booked room. They managed to get it later. Wonder how did they do that.

Mirage Colombo is a good hotel that offers comfortable rooms and a welcoming atmosphere. The staff are friendly and always ready to assist, making your stay pleasant and hassle-free. The à la carte dinner options are excellent, offering a variety of delicious dishes that are definitely worth the price. Overall, Mirage Colombo provides a satisfying stay with its good rooms and exceptional service, though the breakfast could use some improvement in terms of value.

A decent hotel facing the beach, the Mirage suffers a little from its maintainence and upkeep. The room furniture is dated and looks past its refurbishment date. The breakfast spread is good and the dining room has great views. The pool is small and barely ok for a few laps. The staff is polite and smiling and try their best to sort out issues.

Beautiful view, quiet. All the meals ať he restaurant were delicious, a great variety of food at breakfast buffett and at dinner. The staff was very helpful, only the cashier in front of the dining room never smiled, but he was also ok. I liked the swimming pool, though it was a bit noisy, just to swim and go.